Return policy

Return & Refund Policy

At Deal Done, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy as outlined below.

1. Eligibility for Returns

• You can request a return within 7 days of receiving your order.
• The item must be unused, unwashed, and in its original packaging with all tags attached.
• Certain items like personal care products, perishable goods, and customized products cannot be returned for hygiene and safety reasons.

2. Return Process

1. Initiate a Return: Contact our customer support at Official.dealdone01@gmail.com with your order details.
2. Approval & Shipping: Once your return is approved, we will provide the return shipping details.
3. Return Shipping: Customers may need to bear the return shipping costs unless the product received was defective or incorrect.
4. Inspection & Refund: Once we receive the item, our team will inspect it, and your refund will be processed within [7] business days.

3. Refund Policy

• Refunds will be issued to the original payment method or as store credit, based on your preference.
• It may take [7] business days for the refund to reflect in your account.
• Shipping fees (if applicable) are non-refundable unless the return is due to our error.

4. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, contact us within [7] days of receiving the product.

5. Non-Returnable Items

• Gift cards
• Clearance or sale items
• Personalized or custom-made products
• Perishable or hygiene-related products

6. Contact Us

If you have any questions or need further assistance, feel free to reach out to our support team:
📧 Email: Official.dealdone01@gmail.com
🌐 Website: https://dealdone.site/